Return & Refund Policy

At Surkhab Foods, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of food products, we generally do not accept returns once an order has been delivered.

However, a return or replacement may be considered if:

• You receive the wrong product.
• The product is damaged during delivery.
• The product is expired or defective.
• Your order is incomplete or an item is missing.

2. Reporting an Issue

If you receive a damaged, incorrect, or defective product, please contact us within 24 hours of receiving your order.

To help us review your request, you may be asked to provide clear photos of the product and its packaging.

3. Refunds

If your request is approved, we may offer one of the following:

• A replacement product.
• A refund, where applicable.

Approved refunds will be processed using a mutually agreed method.

4. Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns or offer refunds for:

• Opened or used products.
• Products damaged due to improper storage after delivery.
• Change of mind after delivery.
• Taste or personal preference.

5. Order Refusal

Customers may refuse to accept an order at the time of delivery if the package appears visibly damaged.

6. Contact

If you have any questions regarding our Return & Refund Policy, please visit our Contact Us page.